- Refund & Returns Policy -

Change of mind

If you change your mind about the purchase of a Alex BrushCutter Heads product we do not accept returns or refunds of said products. So please choose your products carefully.

Statutory Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law ("ACL").  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 'Acceptable quality' and 'major failure' are defined in the ACL.

For more information on your Statutory Rights, you might like to visit the Australian Consumer Law site. An information sheet is available here.

Product Warranty

In addition to your Statutory Rights, you may also return a product that has been purchased from the Site if:

1. it is damaged or faulty upon receipt of delivery to you;

2. there is a fault in the product which is evident within 14 days (other than faults due to intentional or malicious damage or clear misuse of the product);

To make a claim under this Product Warranty, you or the recipient must first  initiate a claim by emailing us your full name, order number and reason for requesting a return to within 14 days of receipt of the product.  If your claim is accepted, we will let you know and you must return the product .  For your claim under our product warranty to be accepted, the product must have been damaged or faulty at the time of or within 14 days of receipt.

Upon return of the product, we will refund the original product price including any delivery fees paid at the time of purchase and any reasonable amount paid by you to return the product ("the Return Price"). Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) at our cost.

Please keep an appropriate proof of return whether you return products via an Australian Post Office or any delivery service. This should be a receipt from the Australian Post Office or any delivery service. Otherwise, if the returned products goes missing in transit to us, we treat the products as not being returned. It is your responsibility to ensure the products are adequately packaged to ensure that they are not damaged during return transit.

The benefits conferred by this Product Warranty are in addition to other rights and remedies that are available to you under law, which cannot be excluded. The processes for this Product Warranty in no way limit your rights which arise as a result of your Statutory Rights.

This Product Warranty is given by:
J.M.N Alexander (ABN: 20 217 914 134)
Trading as Alex BrushCutter Heads.



Refund & Returns Policy