- Delivery Policy -

Alex BrushCutter Heads aims to dispatch your order within 3 working days of your payment being cleared. If this is not possible for any reason we will contact you as soon as possible. If you order multiple items and some are unavailable, we will let you know immediately. We will usually hold your order and send it when all items are available, unless you ask us to send it in multiple parcels, in which case extra postage charges will apply.

Shipping Information

We use Australia Post to deliver your purchase. Factors which determine the cost of shipping are packaging, total weight, cubic size of your parcel, and destination. Shipping costs for purchases are automatically calculated and displayed when checking out (payment screen). If you are ordering by fax or email we will contact you to confirm the freight charge before your order is dispatched.

Incorrect delivery address details may result in your purchases being delayed or not being delivered, so please ensure your delivery address details are correct including the post/zip code. Any cost of having to resend your purchase due to incorrect delivery address details will be your responsibility.

Within Australia

All deliveries for orders within Australia will be sent out via Australia Post. These are AustraliaPost’s expected delivery times:

Delivery Destination

Deliver by

Capital Cities

1-2 Working Days

Other Interstate Locations    

2-3 Working Days

Please remember that these are AustraliaPost estimates only. We cannot guarantee delivery times. Express Delivery, which is overnight to all Australian capital cities and the day after to most other major Australian centres.

Overseas Deliveries

International orders will be sent via Australia Post Air Mail. AustraliaPost expects delivery time to over 200 countries to be 2 to 10 business days.

Postage charges vary depending on your delivery address. When placing your order, the postage fee will be added on top of the total value of your order as follows:

Delivery Destination

Postage Fee



New Zealand & Oceania


North America


South America








Middle East


Other Countries


Postage charges will be added to your order before you enter your payment details in the checkout area. It may occasionally be necessary to amend postage charges before an order can be accepted. Should this situation arise, we will contact you immediately and you will have the option of withdrawing your order.

Many countries apply local import duty and/or sales tax on imported goods. We have no control of these charges and cannot predict how much they might be. Customs may also delay or open for inspection some items. Customs policies vary widely from country to country and we would advise you to contact your local customs office for further information.


Delivery Policy